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Frequently asked questions

Please find help and support below for our most popular questions.

Why do i need to Verify if i’ve won a prize?

We regularly receive emails & messages from “Winners” claiming to have won a prize but cannot provide proof that they are the person/winner in question.

All-Winners agree to verify themselves if they win a prize regardless of the value as per 11.3 & 11.4 in our T&Cs

Why do we need this?

Your Name – So we know you are genuinely the person who has Won the prize(s) in question.

If the name on your ID doesnt match the name on your online account, then you will fail the verification process & forfeit all prizes. 

 

Your Age – So we know that you are legally old enough to enter into our competitions

If the age on the named ID shows anything but 18+ you will fail the verification process & forfeit all prizes. 

 

Your Address – Your address on either Photo ID provided or a Utility Bill should match that of your online Account

If you cannot provide proof of the address that was entered at the checkout process, then you will fail the verification process & forfeit all prizes. 

 

These rules are set out by the UK Gambling Commission to ensure that you are lawfully allowed to play & to ensure that genuine winners receive any prizes that they have won. 

Are you a Scam?

We pride ourselves on our core value, Integrity. We carry out extensive research to procure the finest & most sought-after collectables. We give away real prizes to real winners with all of our winners chosen at random using Google’s random number generator, ensuring a completely fair & random result for every draw.

Some of our winners take time to review us on Trustpilot which we are immensely proud of, to reach a 5 star rating within our 1st of trading year is something we are humbled by & will always continue to provide a consistent level of service to all of our customers. 

We also attend in-person events so you can meet us in the flesh & put names to faces.

If for whatever reason you would like to contact us then please email both Ben & Tom at:

support@nxtwincollectables.co.uk

When will i receive my prize if my Ticket number is selected?

If your number is selected in the live draw or as an instant win prize, your prize(s) will be dispatched no more than 5 working days after the draw has concluded.

Physical Prizes

Some prizes will be dispatched direct from the re-seller. The Entrant agrees for their delivery address to be used by the promoter for such services.

We may even make arrangements to hand deliver your prize(s) to you*

Site credit/Gift card Prizes

These types of prizes will either be deposited into your account or the gift card will be emailed to you as an e-gift card.

If an e-gift card is unavailable, we will make arrangements to send a physical gift card to your account address  

 

*Location dependant*

How is the winner decided?

Everyone who enters the competition will be entered into the draw. The winner will then be chosen at random from all the correct entries using the Google Random Number Generator Live on Facebook. 

If your Ticket is the winner, we will email or call you to notify you of your win. 

If you miss the draw, then you can always watch it back on our facebook page. 

What happens if i don’t have social media to watch the draw?

If you don’t have the ability to watch the live draws on Social Media, that’s okay.

We will always make our best efforts to contact the winner of the draw & arrange delivery of prizes.

I haven’t received an email confirming my entry?

If you haven’t received an email from us confirming your entry please check your spam folder. If it is not in there, please contact us.

Your tickets will also be available in your customer account dashboard under the ‘My Tickets’ tab.

How do I enter the competition?

  • Select the competition you wish to enter on our Home or Competition pages.
  • You will then be taken to the competition page where you can select the number of tickets that you would like to purchase.
  • Add tickets to your basket/cart.
  • Proceed to Checkout.
  • Either login to an existing account at the top of the checkout page or create an account by filling out the checkout form.
  • Select your method of payment
  • You will need to tick the box to confirm that you accept our terms and conditions.
  • Click the Complete Order to finalise your purchase.
  • When you have paid your entry fee, your name will be entered in the draw with all of the other entries. 
  • You will also receive an email confirming you have been entered into the draw.
  • There is also a free entry route available.
    • To enter for free, click the Free Entry Method button.
    • Entries must be submitted via first or second class post.
    • Bulk entries are not accepted and if received will count as one single entry.
    • If you wish to enter for free multiple times you may do so up to any limit placed on the number of entries.
    • Each free entry must be submitted separately.

If you have any issues, please contact us and we will be more than happy to help.

WHAT HAPPENS IF YOU DON’T SELL ALL THE TICKETS?

We always hope to sell all of our available tickets. However, in the event we don’t sell out of tickets, the draw will go ahead live on our Facebook page.